Restocare - FAQ

Water Damage

Q:  What is water damage restoration?

A:  Water damage restoration refers to the process of fixing and bringing a property back to its original state after it has suffered water-related damage. This usually includes several key steps, such as extracting any standing water, thoroughly drying the impacted areas, sanitizing surfaces, and repairing or replacing materials that were harmed. The main objective is to return the property to its previous condition as swiftly and efficiently as possible, while also preventing additional damage or potential health risks. Restoration professionals use advanced tools and methods to carry out this work in a safe and effective manner.

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Q:  What causes water damage?

A:  Water damage can result from a wide range of sources, including:

• Severe weather events like floods, hurricanes, or intense rainfall

• Malfunctioning plumbing or household appliances, such as burst pipes, leaking water heaters, or overflowing sinks and toilets

• Structural issues like a damaged roof or cracks in the foundation

• Backups or overflows from the sewer system

• Accidental mistakes, such as leaving taps running or appliances unattended

• Excess moisture buildup caused by poor ventilation or inadequate humidity control

If not handled quickly and correctly, water damage can lead to extensive harm to both the structure of a property and its contents. Identifying the source of the problem and taking immediate action is essential to minimize damage and begin the restoration process.

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Q:  How long does the restoration process take?

A:  The timeline for water damage restoration can vary widely, ranging from a few days to several weeks, depending on the extent of the damage.  For instance, a minor leak that impacts a limited area might be resolved in just a few days. In contrast, extensive flooding that affects multiple rooms or levels of a property may require weeks of work to fully restore.  Several factors influence how long the process will take, including the severity and type of water damage, the availability of necessary equipment and personnel, and the complexity of the repairs. Partnering with a professional restoration company helps ensure the job is done properly, reducing the risk of further damage or health concerns.  At Restocare, we’re available 24/7.

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Q:  Can water damage lead to mould growth?

A:  Mould can begin developing as soon as 24 to 48 hours after an area is exposed to moisture.

When water damage occurs, the lingering dampness and humidity creates a perfect breeding ground for mold—especially in spaces that are poorly ventilated or where water has collected. Mould can form on a wide range of materials, including drywall, wood, carpet, and insulation.  Exposure to mould may lead to health concerns, particularly for individuals with allergies, asthma, or other respiratory conditions. Common symptoms include sneezing, coughing, irritated eyes, and skin rashes.  To reduce the risk of mould growth following water damage, it’s critical to respond quickly. Hiring a professional restoration service ensures the area is thoroughly dried, any mould is removed, and the space is properly treated to prevent future growth.  Prompt action is key to avoiding moud-related problems and protecting both your property and your health.

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Q:  What should I do if my house is flooded?

A:  If your home experiences flooding, acting quickly is essential to limit the damage and protect your safety. Follow these key steps:

Prioritize safety: Before entering any flooded areas with excess surface moister, shut off the electricity and gas to avoid potential hazards. Be sure to wear protective clothing like rubber boots and gloves.

Get in touch with a water damage restoration expert: Reach out to a certified restoration company right away. Our specialized tools and experience will help assess the situation promptly and start the cleanup and repair process efficiently.

Remove standing water: If it's safe, use a wet/dry vacuum, pump, or buckets to begin removing water from your home. Dispose of it safely and according to local guidelines.

Begin the drying process: Use fans, dehumidifiers, and open windows to circulate air and reduce moisture. Remove soaked items like rugs and furniture to avoid additional damage and mould growth.

Record the damage: Take clear photos or videos of all affected areas and items to support your insurance claim.

Notify your insurance provider: Report the incident as soon as possible to start the claims process and understand your coverage.

Taking fast, informed action after a flood can make a significant difference in minimizing damage and ensuring a smoother recovery.

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Q:  Will my insurance cover water damage restoration?

A:  Homeowners insurance often includes coverage for water damage resulting from sudden, unexpected incidents—such as a burst pipe or an overflowing washing machine. That being said, some policies do not cover damage that stems from ongoing issues or poor upkeep, like a roof leak that was ignored over time.  To find out if your water damage is covered, it’s best to carefully review your insurance policy and contact your provider as soon as the damage occurs. They can explain your specific coverage, guide you through the claims process, and may send an adjuster to inspect the affected area.  Make sure to thoroughly document the damage with photos and save all receipts and records from repair or cleanup efforts. This documentation will be helpful when filing your claim.

Regardless of your coverage, it’s crucial to bring in a professional water damage restoration company right away. Fast action can prevent further structural issues, reduce the risk of mould growth, and protect your health and property.

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Mould Remediation 

Q:  What Is Mould? Are There Different Types of Mould?

A:  Mould is a type of fungus that spreads by releasing spores into the air. When these spores settle on moist surfaces, they begin to grow and multiply. It can develop on a wide variety of materials, including wood, drywall, wallpaper, ceiling tiles, carpet, insulation, leather, and even food. Mould tends to flourish in damp or humid environments. Scientists estimate that there are more than 300,000 different mould species around the world, though most people are only exposed to a small fraction of them, depending on their location.

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​Q:  Why Does Mould Grow in the Home?

A:  Mould thrives in areas with excessive moisture or humidity. Conditions such as poor ventilation, leaky pipes, or recent water damage—like flooding—can create an ideal environment for it to grow. Controlling moisture and keeping indoor humidity in check are key to preventing mould buildup. While mould is naturally present both indoors and outdoors, it often shows up inside homes in places like attics, bathrooms, basements, crawl spaces, HVAC systems, carpets, drywall, subfloors, upholstery, window sills, walls, cabinets, and furniture. Although it’s impossible to completely eliminate mould, you can keep it under control by removing the conditions that encourage its growth.

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Q:  How Do You Know If You Have a Mould Problem?

A:  Since mould often develops in hidden spots like behind walls or beneath flooring, it can go unnoticed until it starts affecting your health. That’s why it’s essential to address any water damage or flooding immediately. Professionals recommend that affected areas be thoroughly dried and dehumidified within 24 to 48 hours to reduce the risk of mould growth. Some common signs that mould may be present include:

• A strong, musty smell coming from vents or HVAC systems

• Stains or discoloration on walls, ceilings, tiles, or furnishings

• Walls showing signs of damage, such as bubbling paint or peeling wallpaper

• Carpets with visible dark patches, moisture, or unpleasant odors

• Increased allergy symptoms or asthma flare-ups

 

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​Q:  Can Mould Make You Sick?

A:  Mould is a type of fungus that can grow indoors and outdoors, thriving in damp, warm, and humid environments. When mould grows, it releases spores into the air, which can be inhaled or come into contact with the skin. Exposure to these spores can cause health problems, especially in individuals who are sensitive or allergic to mould. Health Effects of Mould Exposure: Allergic Reactions: Many people are allergic to mould. Exposure can lead to symptoms such as sneezing, runny nose, red eyes, and skin rash. These symptoms can occur immediately or develop after repeated exposure​​. Asthma and Respiratory Issues: For individuals with asthma or other respiratory conditions, mould exposure can trigger asthma attacks, increase coughing, and worsen breathing problems​​. Irritation: Even in non-allergic individuals, mould can irritate the eyes, skin, nose, throat, and lungs, leading to discomfort or irritation​​. Immune-compromised and Chronic Illness: People with weakened immune systems or chronic lung diseases may experience more severe reactions to mould, including lung infections​​.

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Q:  Can I Remove Mould Myself or Should I Hire a Professional?

A:  Although you may be tempted to handle mould removal yourself, it’s safer and more effective to leave the job to professionals. A skilled mould remediation team has the proper protective equipment (PPE) and specialized tools for detecting and eliminating mould. The extent of the problem might be larger than you think, and disturbing mould spores during DIY removal could lead to further complications that are can arise even years after. Experts ensure the job is done properly and safely.

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Smoke and Soot

Q:  ​What is soot and why is it harmful

A:  Soot is a by-product of incomplete combustion, consisting of tiny black carbon particles formed from fuels like wood, oil, or coal. Not only does it stain surfaces, but prolonged exposure also poses significant health risks, such as respiratory complications and allergic reactions.

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